I have just got back from my holiday in the USA.What an amazing place!The Americans do things totally different than we do, and somethings they do really well like customer service.
Time and again, I was impressed with their attitude.
On entering a restaurant, you are made to feel welcome, and the effort is made to avoid waiting. Your waiter or waitress will tell you his/her name and then will be polite and helpful. You are never made to feel that they are doing you a favour by serving you. We may laugh that Have a nice day smile, and dismiss it as false,but to them it's meant to demonstrate that our custom is valued. They want you to come back!They want you to have a good time. They may also want a tip, but hey, if you have made my experience a good one, then it's only fair.
Compare that will service over here, where you are served by a moody, couldn't- give- a -toss person who hates the job with a passion.How many times have you been served by someone who frowns when you give then a large note or fails to smile? I was in a branch of the booksellers Barnes and Noble in New York, and there was an elderly man, who manned the information desk.He greeted each customer by telling them his name and then asking what they needed.He clearly loved his job!He was never less than helpful.
It is noted that a lot of college kids over there work in order to pay for tuition.College being the route by which they will be a better job.They need the custom and the money.
Comparing our attitude to customer relations with theirs is like comparing night and day.I can only conclude that a lot of people here hate their jobs and that's reflected in their attitude.The idea of working in a shop or eating place is seen as beneath them.Maybe this has something to do with our attitude to class. Do you notice how many people apply to go on Big Brother or X Factor?Working in a shoe shop or a bookshop is something that other people do,not me,mate!
When it comes to customer service, it's sad to say that the US beats us hands down.
Have a nice day, y'hear?
must be a shock for them when they visit Europe. I reckon germany is even worse than UK, what do you think?